Category: Troubleshooting

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Error when trying to access VMware PSC with WinSCP (6.7)

For a customer, I needed to upload a script towards the PSC, and my favourite tool for that is WinSCP. However, when trying to access, I got the following Error. The reason for this is that the default shell within the PSC, doesn’t allow access from the WinSCP. So we need to change default shell […]

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vCF 3.x – SDDC-Manager Precheck Fails: LCM Directories Permission Check

Problem Summary For a customer, I was doing the prechecks for his VCF environments, since we wanted to upgrade the environments from 3.9.1. to 3.10. Unfortunately the following error appeared on all 3 environments.   Error Description: LCM does not have read/write permission to /opt/vmware/vcf/lcm/lcm-app/conf/jpa-prod.properties.bak Proposed Remediation: Make sure LCM App user (vrack) has read […]

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Deployment of a OVF / OVA is stuck with Validating…

Issue At one customer I was deploying vRNI. For some reason, every time when I selected the ova file that I downloaded from VMware, it stayed stuck in the “Validating…” screen. This could take a long time and would eventually end up failing. Workaround In my case the problem seemed to be that I wasn’t […]

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vCF 3.x – SDDC Manager UI issue after upgrade to 3.8 – failed to poll or fetch info

Intro So I made a separate post here, that lists up all the different reasons why this issue could arise. However, the issue described here is more and less a known issue for the upgrade of the SDDC Manager from version 3.7.2. to version 3.8. This didn’t happen at our first site were the SDDC […]

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vCF 3.x – SDDC Manager fails to poll or fetch info within the webUI

Intro During the different upgrades of vCF, one issues came several times back within the SDDC Manager. Which is that the SDDC Manager is unable to show any kind of information or data within the web UI. General Reason for failing So there can be several different reasons and scenario’s why this is happening. However, […]

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vCF 3.x – vRealize Suite Lifecycle Manager Environment Page is Blank after Upgrade

Issue For my customer I upgraded the vRSLCM from version 1.2 to version 2.0 which is in the BOM of vCF 3.5. During the upgrade I had several issues, but we solved it. However, after a successful upgrade, the home Page with all the environments was blank. At first I was afraid that this was […]

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vCF 3.x – Upgrade Precheck fails at ESXi hosts

Problem Recap When starting a vCF upgrade, it is always wise to start the precheck. At one of our customers, the precheck failes quite often on the ESXi hosts. The most common reason for this was that the customer didn’t have a persistent scratch partition, and with that, also not a ”scratch/downloads” folder. Another reason […]

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vCF 3.x – Web GUI looks weird after RPM upgrade of SDDC-Manager-UI-app.service

Intro In one of my posts I explained that we had a problem with the upgrade of the SDDC Manager, especially with the SDDC-Manager-UI component. It once again failed and I needed to do an upgrade of the RPM manually. But what I noticed, was that when ever I upgraded the RPM of SDDC Manager […]

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vCF 3.x – vRSLCM 2.x upgrade fails after deployment

Intro At one of my customers, we had a problem that the vRealize Suite Lifecycle Manager (vRSLCM) didn’t want to upgrade. We already faced quite some problems with the vCF upgrades, so this one was a nice extra present. This happened when we were upgrading from vCF 3.0.1.1 towards 3.5. In this upgrade we had […]

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vCF 3.x – SDDC Manager Upgrade fails at SDDC-Manager-UI Component

Problem Recap At a customer we had an issue that came back every SDDC-Manager upgrade within the 3.x versions. The SDDC-Manager doesn’t seem to start the upgrade of the SDDC-Manager-UI.app service. In the logs there is almost nothing to find of why this isn’t starting. When looking really closely, we see that the RPM is […]

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