SDDC-Manager Doesn’t want to start or retry an update (VCF 3.10)

I had a weird problem, where my SDDC-Manager of my VCF environment didn’t want to start any update. I had this in 2 different scenario’s. In one case I had a failed ESXi upgrade according to the SDDC-Manager. Checking it later on, the upgrade was fine, but the SDDC-Manager still marked the host in an Error state. When I wanted to retry the upgrade I got the following Message.

In another case, the hosts were upgraded, and all seemed fine. When I scheduled an update for a vCenter, the update was cancelled. Checking the precheck again, it shows that it once again had 2 hosts marked down with an “ERROR” state.

Afbeelding met tekst Automatisch gegenereerde beschrijving


Simply said, the SDDC-Manager unrightfully marked the Hosts with the status “ERROR”.Since I have worked quite a lot of times with VMware engineers, and I’m also not afraid to dig into the SDDC-Manager, I’m comfortable to do the following. However, best is to make a ticket with support if you don’t feel comfortable doing this, or at least make a snapshot before you start with this. With that being said, let’s continue.

So first, I connected to the SDDC-Manager with SSH, and became root.
Then I connected to the postrgres database with the command.

psql -h localhost -U postgres

After that connect to the platform with

\c platform

Then check which host has an ERROR state with the command:

select id, hostname, status from host;

After that Correct that State (only if you are sure this is wrong) with:

update host set status = 'ACTIVE' where id = 'ID number of host';

After that, verify if the hosts are ACTIVE again in their status and then just wait for a few minutes, or restart the SDDC-Manager and the problem should be gone. Hope this was helpful for you.

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